Resolving Conflicts And Improving Relationships

A Course in Nonviolent Communication (NVC)

What you'll learn
Communication Skills
Nonviolent Communication (NVC)
Conflict Resolution
Psychology
Requirements
No
Description
Learn how to resolve conflicts and fix damaged relationships using a four-step process call Nonviolent Communication (NVC). Find out how conflict gets started and how it can be prevented and recovered from.Instructor Marshall Bolin teaches from his experience in community mediation and working with troubled youth.This course is for complete beginners as well as those who are already familiar with NVC and would like to hone their skills with practice exercises and thought-provoking journal questions.

Overview

Section 1: Introduction

Lecture 1 1-1 What is Nonviolent Communication?

Lecture 2 1-2 Our Tragic Language

Lecture 3 1-3 A Win-Win Worldview

Lecture 4 1-4 The Four Steps of NVC

Lecture 5 1-5 Example of NVC

Lecture 6 1-6 Section One Recap

Section 2: NVC Step One: Observing Without Evaluating

Lecture 7 2-1 No One is the Villain of Their Own Story

Lecture 8 2-2 Observations Vs. Evaluations

Lecture 9 2-3 Step One FAQ

Lecture 10 2-4 Examples of Evaluations Vs. Observations

Lecture 11 2-5 Observations Vs. Evaluations Worksheet

Lecture 12 2-6 Section Two Recap

Section 3: NVC Step Two: Feelings

Lecture 13 3-1 The Meaning of Feelings

Lecture 14 3-2 What is Helpful to Say (and Hear)

Lecture 15 3-3 More Problems With Language

Lecture 16 3-4 Exercise: Emotional Literacy

Lecture 17 3-5 Worksheet: Feelings

Lecture 18 3-6 Section Three Recap

Section 4: NVC Step Three: Needs

Lecture 19 4-1 Starting to Think About Needs

Lecture 20 4-2 Needs Vs. Positions

Lecture 21 4-3 How to Communicate Needs

Lecture 22 4-4 Needs Exercise 1

Lecture 23 4-5 Needs Exercise 2

Lecture 24 4-6 Section Four Recap

Section 5: NVC Step Four: Requests

Lecture 25 5-1 Requests Vs. Demands

Lecture 26 5-2 When the Answer is "No"

Lecture 27 5-3 Exercise: Requests

Lecture 28 5-4 Complete NVC Exercise

Section 6: Listening in NVC

Lecture 29 6-1 Listening to the Needs Behind Positions

Lecture 30 6-2 Meeting the Need to be Heard

Lecture 31 6-3 Meeting the Need for Respect

Lecture 32 6-4 Exercise: The Needs Behind Positions

Lecture 33 6-5 Exercise: Reflecting and Inquiring

Lecture 34 6-6 Course Recap

Lecture 35 6-7 Final Thoughts

Couples who want to improve their relationship,Groups who want to function more smoothly,Individuals who want to communicate better

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