Managing Difficult Conversations In The Workplace

Understand why difficult conversations are so important, and how to handle them effectively.

What you'll learn
Understand what is meant by a difficult conversation in the workplace
Know the most common reasons for avoiding difficult conversations and why it's so important to have them in our workplace
Learn how to handle difficult conversations using a simple, but highly effective process
Know the keys to a productive conversation and the things to steer clear of

Requirements
No experience needed. You will learn everything you need to know.

Description
It is very important that we are able to manage difficult conversations within the workplace. For employees, it can help to strengthen bonds within the team, and increase feelings of being valued. For the organisation, it can help increase productivity and assist in creating an open, positive company culture. Having rules and policies is important within every organisation, and having difficult conversations are an important part of making sure that these are respected and taken seriously.In this course, we will look at why we need to be able to have difficult conversations within the workplace. We'll look at the most common reasons people avoid having these discussions, and important points to cover to ensure we can manage difficult conversations going forward.In this course, we'll cover:• What is a difficult conversation? We'll break down what is meant by this phrase.• Why do we avoid difficult conversations? We'll look at the evidence showing the most common reasons for avoidance.• Why is it important to have difficult conversations? We'll look at why it's vital to have these discussions in our organisation.• How to handle difficult conversations - we'll look at what you can do to prepare yourself for these dialogues.• Using the T.A.L.K Framework - we'll look at this simple, highly effective, process, which will help to keep you on track.• 10 Keys to a productive conversation - we'll look at important points to be aware of.• Things to avoid during conversations - we'll look at things to steer clear of during these difficult discussions.

Overview
Section 1: Introduction

Lecture 1 What is a Difficult Conversation?

Lecture 2 Why do we Avoid Difficult Conversations?

Lecture 3 Why is it Important to Have Difficult Conversations?

Lecture 4 Use the T.A.L.K Framework

Lecture 5 10 Keys to a Productive Conversation (1 - 3)

Lecture 6 10 Keys to a Productive Conversation (4 - 6)

Lecture 7 10 Keys to a Productive Conversation (7 - 10)

Lecture 8 Things to Avoid During Conversations

Anyone who is likely to have a difficult conversation within the workplace.

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