Handling Aggression

Keeping Yourself Safe in Difficult Situations

What you'll learn
Recognize common causes of aggression
Be better prepared for preventing difficult situations escalating into aggression
Feel more confident in dealing with situations if or when aggression arises
Appreciate what is involved in dealing effectively with the aftermath of an aggressive outburst
Requirements
You will need access to a printer to produce a hard copy of the e-workbook for making notes and doing the course exercises. Other than that you're ready to start.
Description
This particular course has been developed to help staff and managers across a wide range of organizations and sectors to develop their knowledge, skills and confidence. Participants will be helped to: Understand the human and financial costs of aggression and violenceRecognize the warning signs of impending aggressionDevelop strategies for preventing aggression; defusing it; and dealing with the aftermath.No one can guarantee that aggression will not occur, but well-informed staff can learn to recognize early warning signs, to implement strategies for preventing difficult situations from escalating into aggression, defuse aggression when it does arise and manage the aftermath effectively. That is precisely what this course is all about. The insights gained from this course could make all the difference between a well-managed situation that does no harm (and could earn you a lot of respect), and the potentially tragic consequences of dissatisfaction growing into aggression and ultimately becoming violence.This course will make you better informed and more confident in facing potentially violent situations.

Overview

Section 1: Introduction

Lecture 1 Welcome!

Lecture 2 Introduction

Section 2: Lesson 1 - Making Yourself Safe

Lecture 3 Lesson 1.1: What situations produce aggression?

Lecture 4 Lesson 1.2: Effective Use of Conflict Management Skills

Lecture 5 Lesson 1.3: Preventing Aggression

Section 3: Lesson 2 - Warning Signs

Lecture 6 Lesson 2.1: Situational Signs

Lecture 7 Lesson 2.2: Recognizing the Warning Signs

Lecture 8 Lesson 2.3: Recognizing the Warning Signs (cont.)

Section 4: Lesson 3 - Defusing the Situation

Lecture 9 Lesson 3.1: Defusing the Situation I

Lecture 10 Lesson 3.2: Defusing the Situation II

Lecture 11 Lesson 3.3: Defusing the Situation III

Section 5: Lesson 4 - Protecting Yourself

Lecture 12 Lesson 4.1: Protecting Yourself I

Lecture 13 Lesson 4.2: Protecting Yourself II

Lecture 14 Lesson 4.3: Protecting Yourself III

Section 6: Lesson 5 - The Aftermath and Grief

Lecture 15 Lesson 5.1: The Role of Adrenaline

Lecture 16 Lesson 5.2: Dealing with the Aftermath

Lecture 17 Lesson 5.3: Grief, Crisis and Trauma

Section 7: Lesson 6 - Do's and Don'ts

Lecture 18 Lesson 6.1: DOs

Lecture 19 Lesson 6.2: DON'Ts

Lecture 20 Lesson 6.3: Challenges and Rewards

Section 8: Conclusion

Lecture 21 Concluding video

Lecture 22 Thank you message from Neil

If your work brings you into situations where an aggressive response is possible, then this course is for you. It will teach you the basics of recognizing the potential for aggression, nipping difficult situations in the bud, reacting calmly to aggressive outbursts and dealing with the aftermath.

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