Customer Retention Management

Strategies on how to retain customers from top brands, Empathy as a competitive advantage in customer retention etc.

What you'll learn
Retention strategies on how to retain customers from top brands
Empathy as a competitive advantage in customer retention
How to deal with difficult and angry customers
How to retain customers
How to handle customers
How to build customer loyalty

Requirements
No requirement

Description
In a highly competitive marketplace, businesses are constantly searching for ways to differentiate themselves from their rivals. Empathy can be a powerful competitive advantage, helping businesses stand out and retain their customers in the long run. Businesses that prioritize empathy demonstrate a customer - centric approach that put the needs and desires of their customers first. This customer-focused mindset set them apart from competitors who may be more focused on their own bottom line. By empathizing with customers, businesses can create personalized experiences that resonate with individual needs and preferences. This level of customization is hard for competitors to replicate, making it a strong differentiating factor. Understanding your customers is central in delivering the best product or service to satisfy them. Take this one step further by seeking to understand your customers on a personal level. What are their hobbies? What do they care about? What aspects of your business or product resonate with them? Demographic information can be discovered through customer interaction, surveys, or analyzing customer information. Understanding the customer's complaint, remain calm and adjust your mindset. No one likes to get confronted by yelling, heated person in a public space. However, your job in this situation is to stay cool and collected. While you may have the urge to yell right back at them, fight the urge. Yelling and getting angry will only escalate the situation. Instead, put on your best customer service attitude and buckle down- it's time to get to work. Never use sarcasm or obvious faked politeness. Behaving in such a way will only fuel the customer's rage and will make the situation a whole lot worse.

Overview
Section 1: Introduction

Lecture 1 Introduction

Lecture 2 What is customer retention

Lecture 3 Great ways to increase customer retention rate

Section 2: Retention Strategies on How To Retain Customers From Top Brands

Lecture 4 Make customer experience a strategic priority

Lecture 5 Respond to customer issues instantly

Lecture 6 Deliver real time customer engagement

Lecture 7 Create well-tailored customer retention program

Lecture 8 Implement customer feedback judiciously

Lecture 9 Deliver consistent omnichannel customer service

Lecture 10 Map your customer journey

Lecture 11 Delight your customers always

Lecture 12 Create interactive content to educate customers

Lecture 13 Listen and empathize with your customers

Lecture 14 Maintain customers communication with newsletters

Lecture 15 Build community to enhance customers relationship

Lecture 16 Keep a truck of customers retention metrics

Lecture 17 Assist proactively to improve customer retention

Lecture 18 Leverage employee engagement

Section 3: Empathy As A Competitive Advantage In Customer Retention

Lecture 19 Introduction

Lecture 20 Competitive advantage, customer retention and profitability

Lecture 21 Competitive advantage customer retention, and pricing power

Lecture 22 Gaining competitive advantage through customer analytics

Lecture 23 Gaining competitive advantage through customer feedback

Lecture 24 Competitive advantage, customer loyalty, social impact

Lecture 25 Gaining competitive advantage with customer segmentation

Lecture 26 Identifying competitive advantage through customer lifetime value analysis

Lecture 27 How to use guarantee as a competitive advantage and a customer loyalty builder

Lecture 28 How to achieve competitive advantage and customer satisfaction with allocation

Section 4: How To Deal With difficult And Angry Customers

Lecture 29 Understanding the customer's complaint

Lecture 30 Moving forward

Section 5: How To Retain Customers

Lecture 31 Adapting to your customers

Lecture 32 Practicing good customer service

Lecture 33 Going the extra mile

Section 6: How To Handle Customers

Lecture 34 Developing good service habits

Lecture 35 Problem customers and customer complaints

Lecture 36 Fostering a positive coworker environment

Manager, customers, companies, consultants students, CEO, directors, government, employees etc.

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