Animal Control- Service Call Standards

Learn how to be a more EFFECTIVE Animal Control Officer. Lessen the burden on the shelter. Lessen euthanasia.

What you'll learn
Classify and prioritize field calls and activities
Be prepared in the field everyday
Develop instincts and tactics in the field
Service calls effectively
Requirements
No experience required
Recommend Basic ACO training
Recommend knowing local ordinances and state laws
Description
Animal Control Officers: Service Call StandardsIn this course you will learn how to service calls and improve your effectiveness as an ACO in the field. It can also be an incredibly beneficial tool to uncover hidden insights, discover recurring trends and lesson the burden on the shelter. This course will give you the skills and knowledge you need in the field to start helping your community by learning how to manage the animal population and reduce or prevent violations.Your outcomeHow to organize and prioritize callsHow to be prepared for callsLearn what equipment you need to be effectiveLearn what paperwork and educational tools you need to be effectiveHow to develop instinct and strategies for callsEnhance your awareness for the fieldLearn how to identify different types of animal behaviorHow to effectively educate owners Learn how to service calls effectively How to make the biggest impact for the animal communityThis course gives you1 hr 55 min of rich learning contentFeaturing 6 meaningful stories24 available PDF /Word templates for your use4 quizzes4 Interactive assignmentsSelf-paced learningThis course is for All levels of Animal control officers who are looking to improve the community and skill set of their shelter and fellow officers.We provide tips and advice from professionals that have conducted a multitude of different scenarios and call types found out in the field. The course can be completed in 1 hr 55 min with 4 quizzes completely online and accessible on the go. All easily accessible on Udemy app, laptop, phone.

Overview

Section 1: Introduction

Lecture 1 Welcome!

Lecture 2 What you'll learn in this course

Lecture 3 Why is this course important?

Section 2: How to Organize Calls

Lecture 4 Classifications and Prioritization of Calls

Lecture 5 Story Time: Wrong Classification

Section 3: How to be Prepared for Calls

Lecture 6 Equipment and Paperwork

Lecture 7 Story Time: Eleanor

Lecture 8 Educational Tools

Lecture 9 Story Time: The Easiest Fix

Section 4: How to Develop Instinct and Strategies to Service Calls

Lecture 10 Things to look/listen for

Lecture 11 Story Time: Friendly Cat

Lecture 12 Dog behavior

Lecture 13 Story Time: Burrito Dog

Lecture 14 History Search/ Creating History

Lecture 15 Story Time: Evanescence's History

Lecture 16 Educational Strategies

Section 5: Servicing the call

Lecture 17 Consistent Proper Response to Calls

Section 6: Conclusion

Lecture 18 What you have learned and How you can improve for the future.

Animal Control Officers

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