[Tips & Technics] : How To Manage Customer Feedback 2022

Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and use it to improve

What you'll learn
Understand the importance of giving team’s customer feedback
Be able to give positive and negative customer feedback to my team in an effective way
Define potential gaps in service and methods to overcome them
Drive a culture that welcomes customer feedback
Develop strategies to proactively manage complaints before they arrive
Requirements
A keen readiness to learn and put it into practice
Access to a computer, tablet or iPad
Headphones or speakers to listen to videos
Description
There is no doubt concerning the impact nice client service has on associate degree organisation. the way to manage client feedback can provide you with the tools to create a affiliation and build a relationship together with your client base. these days we have a tendency to could also be providing a service, tomorrow we have a tendency to could also be a receiving one; it's the sweetness of this that creates sensible client service a really human endeavour.Bill Gates once said: “Your most sad customers area unit your greatest supply of learning”.Make sure you employ this as a supply of inspiration! produce associate degree setting that welcomes client feedback. Educate your team on the way to handle feedback and use it to boost. Predict potential problems before they arise and provides folks the tools they have to cope with any problems. You’ll produce a lot of sceptered personnel.Each lecture has been fastidiously designated in order that you'll be able to explore relevant and meaningful ways to make a really client centrical geographic point. Build a culture that values the importance of every client interaction and empowers staff to produce the simplest service potential. This course is jam-packed with tips and tricks to use within and out of your geographic point. it'll inspire you to essentially perceive and support the setting you’re making an attempt to make.Many people participate in making these courses – from material consultants, to researchers and designers – to make sure you're given the simplest learning expertise and also the most up so far info. We’re excited concerning education and need to provide you the chance to be the simplest you'll be able to be.This course "How to Manage Customer Feedback 2022" can take you close 50 minutes to finish and can cowl all of the elements needed to manage client feedback. Our content can provide you with the chance to pay attention to consultants and perceive relevant models to use on your leadership journey once making a really human client expertise. Who this course is for:Anyone trying to boost the expertise of their customersAnyone with Associate in Nursing interest in driving a robust client focus at intervals their organisationAnyone trying to develop their organisation into Associate in Nursing atmosphere that customers need to act with and develop loyalty toAnyone with frontline client service expertise, leadership or management expertise, whether or not during a junior to middle management level or people who would like to maneuver into a middle/senior management role at intervals a client focussed organisationAnyone from alittle, medium or massive organisation

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 What is Customer Feedback Management?

Section 2: Why Is Customer Feedback Management Important?

Lecture 3 Introduction

Lecture 4 1 - Improve Your Product

Lecture 5 2 - Validate Your Product Roadmap

Lecture 6 3 - Get a Pulse on Customer Satisfaction

Lecture 7 4 - Reduce Customer Churn

Section 3: Customer Feedback Types

Lecture 8 Introduction

Lecture 9 1 - Reactive Customer Feedback

Lecture 10 2 - Proactive Customer Feedback

Section 4: Four Step Customer Feedback Management Process

Lecture 11 Introduction

Lecture 12 1. Collect

Lecture 13 2. Validate

Lecture 14 3. Prioritize

Lecture 15 4. Communicate

Section 5: 15 tried and tested ways to get customer feedback for your business

Lecture 16 1. Ask for feedback when your visitors try to abandon their cart

Lecture 17 2. Ask for feedback right after a purchase

Lecture 18 3. Use icons to make it easy to leave feedback

Lecture 19 4. Get feedback from a live chat session

Lecture 20 5. Provide dedicated customer feedback forms

Lecture 21 6. Measure your customer service performance

Lecture 22 7. Use NPS to evaluate loyalty

Lecture 23 8. Use email surveys for new customers

Lecture 24 9. Monitor social media channels

Lecture 25 10. Create an online community

Lecture 26 11. Monitor feedback on other sites

Lecture 27 12. In-app feedback

Lecture 28 13. Use Facebook reactions

Lecture 29 14. Ask for feedback on the order confirmation page

Lecture 30 15. Offer a prize or gift

Section 6: 6 CUSTOMER FEEDBACK TYPES AND HOW TO MAKE THE MOST OF THEM

Lecture 31 Introduction

Lecture 32 1. Feature Requests

Lecture 33 2. Customer Complaints

Lecture 34 3. Voluntary Reviews on Independent Public Platforms

Lecture 35 4. Customer Satisfaction Feedback

Lecture 36 5. Churn Reasons

Lecture 37 6. Product/Service Quality Feedback

Section 7: 14 motivational customer satisfaction quotes

Lecture 38 Jeff Bezos

Lecture 39 Jeannie Walters

Lecture 40 Indra Nooyi

Lecture 41 Steve Jobs

Lecture 42 Horst Schulze

Lecture 43 Tony Hsieh

Lecture 44 Annette Franz

Lecture 45 Richard Branson

Lecture 46 Dan Gingiss

Lecture 47 Sally Gronow

Lecture 48 Warren Buffet

Lecture 49 Myra Golden

Lecture 50 Sam Walton

Lecture 51 Janet Robinson

Section 8: Conclusion

Lecture 52 Conclusion

Anyone from a small, medium or large organisation,Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation,Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to,Anyone with an interest in driving a strong customer focus within their organisation,Anyone looking to improve the experience of their customers

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