[Tips & Technics] : Customer Service Skills Next Level 2022

Customer service relationship management | Improve your soft skills | Create positive experiences for your customers

What you'll learn
How to take care of yourself while taking care of others
How to be personable even when you're not there in person
How to really listen to customers, not just hear their problems
Create customers who are loyal for life and sing your praises to friends and family
Help your team or employees give great service and be creative with new ideas
Requirements
Nope. You just need a desire to deliver top-notch customer service.
Description
Great customer service skills attitude is the key to success for all organization!You have the ability to provide excellent customer service, foster client loyalty, enhance your reputation, and progress your career with the correct customer service abilities. Do you want to learn how to wow your customers with great customer service?Making decisions that benefit your customers and enhance the operation of your business is possible when you properly communicate, listen, and understand your customers' demands.For anyone who wants to learn how to deliver top-notch customer service, we developed this customer service skills training! This beginning customer service training will assist you in getting started whether you are a client-facing professional, a business owner, or a team management!This customer service course is for you if you wish to:Improve your customer relationship management skills with efficiencyCreate beautiful & memorable experiences for your customersLearn in-demand customer service with soft skillsStand out from competitors by providing personal touche customer careLearn best customer service practices that are practical and easy to implementSurpassing your clients' assumptions can assist with conveying a drawn out expansion in income, consumer loyalty, and your vocation achievement.-----------------------Client support preparing doesn't need to exhaust!This client support course incorporates video addresses, downloadable assets, genuine organization models, course notes, and meetings with industry experts. These assets are intended to assist you with applying what you realize and succeed!In this client support abilities preparing, you will cover:• Client support basics• Fundamental abilities in client support• Building compatibility in client care• Overseeing client assumptions• Successful listening abilities• Managing upset clients• Taking care of oneself in client support• Answering positive and negative surveys via online entertainment• Critical approaches to "amazing" your clients• FAQs and counsel• Interviews with industry expertsThe Key Performance Indicators (KPI's) the you will learn :AVERAGE RESPONSE TIMEFIRST CALL RESOLUTION (FCR)CUSTOMER CHURNTOP SUPPORT AGENTSNUMBER OF ISSUESCUSTOMER SATISFACTIONNET PROMOTER SCORE (NPS)CUSTOMER EFFORT SCORECUSTOMER RETENTIONNET RETENTIONSERVICE LEVELSUPPORT COSTS VS REVENUEREVENUE CHURN RATEMRR GROWTH RATEAnd much much more!And don't forget to take your certificat !!

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 What is customer service?

Lecture 3 Why is customer service important?

Lecture 4 What are the principles of good customer service?

Section 2: 21 key customer service skills

Lecture 5 Introduction

Lecture 6 1. Problem solving skills

Lecture 7 2. Patience

Lecture 8 3. Attentiveness

Lecture 9 4. Emotional intelligence

Lecture 10 5. Clear communication skills

Lecture 11 6. Writing skills

Lecture 12 7. Creativity and resourcefulness

Lecture 13 8. Persuasion skills

Lecture 14 9. Ability to use positive language

Lecture 15 10. Product knowledge

Lecture 16 11. Acting skills

Lecture 17 12. Time management skills

Lecture 18 13. Ability to read customers

Lecture 19 14. Unflappability

Lecture 20 15. Goal-oriented focus

Lecture 21 16. Ability to handle surprises

Lecture 22 17. Tenacity

Lecture 23 18. Closing ability

Lecture 24 19. Empathy

Lecture 25 20. A methodical approach

Lecture 26 21. Willingness to learn

Section 3: CUSTOMER SERVICE KEY PERFORMANCE INDICATORS AND METRICS

Lecture 27 AVERAGE RESPONSE TIME

Lecture 28 FIRST CALL RESOLUTION (FCR)

Lecture 29 CUSTOMER CHURN

Lecture 30 TOP SUPPORT AGENTS

Lecture 31 NUMBER OF ISSUES

Lecture 32 CUSTOMER SATISFACTION

Lecture 33 NET PROMOTER SCORE (NPS)

Lecture 34 CUSTOMER EFFORT SCORE

Lecture 35 CUSTOMER RETENTION

Lecture 36 NET RETENTION

Lecture 37 SERVICE LEVEL

Lecture 38 SUPPORT COSTS VS REVENUE

Lecture 39 REVENUE CHURN RATE

Lecture 40 MRR GROWTH RATE

Section 4: Conclusion

Lecture 41 Conclusion

People starting out in a customer service career will benefit from this course.,First time customer service reps should take this course to prepare themselves for their new job.

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