70-685 : Enterprise Desktop Support Technician for Windows 7

Enterprise Desktop Support Technician

What you'll learn
Understand the effective methodologies of troubleshooting Windows 7 desktop devices
Troubleshoot startup issues on a Windows 7 device
Troubleshoot client-configuration failures and Group Policy object (GPO) application issues
Troubleshoot hardware device, device driver, and performance issues
Troubleshoot network connectivity issues in PCs
Troubleshoot remote connectivity issues
Troubleshoot logon and resource access issues
Description
The 70-685: Enterprise Desktop Support Technician training course is ideal for the IT support staff responsible for day-to-day troubleshooting of the end-user devices running on Microsoft Windows. The course enhances the students’ knowledge of Windows XP and Windows Vista so that they are able to work on Windows 7 as Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The ultimate goal of this training is to enable the candidates to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 environment.

The course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista and want to work as Windows 7 Enterprise Desktop Support Technicians (EDSTs). The course is based on the official exam contents of the 70-685 exam and prepares the candidates for the same. The certification exam is the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential.

Who this course is for:
IT professionals with a minimum of three years of experience
System support engineers
Tier-2 support staff
Desktop technicians

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