Planning, Protection, and Optimization for ITIL®

ITIL® is the world's foremost framework of IT Service Management. This course will prepare you for the ITIL® Intermediate Planning, Protection, and Optimization exam, and increase your skills in capacity, demand, security, and IT service continuity.

As an IT service provider, your company provides value to their customers in the form of services. In order to maintain that value you must always improve your services or add new services to your catalog. In this course, Planning, Protection, and Optimization for ITIL®, you'll learn intermediate level knowledge of how to properly design services to provide that value. First, you'll explore the processes of design coordination and demand management. Next, you'll discover how demand feeds both availability and capacity management. Finally, you'll learn how to design for IT Security and IT Service Continuity. When you're finished with this course, you'll have the skills and knowledge of planning, protection and optimization needed to design new or updated services for your business, as well as tips on how to pass the related ITIL® Intermediate exam.