Favorites
b/ebooks4science2018bytvladb

Modern Industrial Services: A Cookbook for Design, Delivery, and Management

This post was published 2 years ago. Download links are most likely obsolete. If that's the case, try asking the uploader to re-upload.

Modern Industrial Services: A Cookbook for Design, Delivery, and Management

English | 221 pages | Springer; 1st ed. 2022 edition (September 4, 2021) | 3030805107 | PDF | 52.07 Mb

This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.

No comments have been posted yet. Please feel free to comment first!

    Load more replies

    Join the conversation!

    Log in or Sign up
    to post a comment.