Hey, Zendesk.
Sorry for getting back to you so late, but I was temporarily suspended from the forum for a silly error. I couldn't make comments, and I couldn't send private messages as well during that time. So I couldn't update you on anything.
Regarding the album, I opened my Spotify and attempted to go through the grabbing process. HOWEVER, even though there is a listing for the album, the album isn't actually available, all the songs are greyed out.
You have to be able to play the songs all the way through to the end in order to use the grabbing process.
It could be an issue with copyright licensing for particular regions/countries. Or it could also be ONLY available for premium users of Spotify.
I haven't yet attempted using VPN to change my region location to test it out. Nor do I have Spotify premium (although I could try the free-trial period).
So, big apologies.
If you still really want this, respond back. And I will then see what can be done.